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Vital Capabilities a Good PBX System Should Have

Whether you’re a small or medium business organization, using the right IP PBX equipment, such as a Grandstream phone system, can help leverage enterprise-grade communications and mobility that entails the transmission of data, video, and voice. The system has the capacity to synchronize the access and management of several communication technologies that may include video and voice calls, video conferencing, equipment for security monitoring, and data tools.

Here are some of the most vital features that IP PBX equipment should support:

The versatility of a great IP PBX system for a small business allows for the registration of hundreds of SIP endpoints and users. It can support up to 60 simultaneous calls, and the video conferencing feature can allow more than 30 people to participate from various remote locations. If your business communications are growing quickly, this type of an IP phone appliance lets you implement all the required expansions without having to alter the foundation of your communication infrastructure or spending a lot money again.
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To achieve seamless simultaneous communications and enable all this remarkable IP PBX capabilities, the equipment ought to have superior processor capacities. Equipped with a 1GHz processor and 512MB RAM, your IP telephone system has the important processing power and short-term memory it requires. Additionally, gigabit network ports on the equipment enable broadband transmission of huge amounts of data per second in various forms including voice and video.
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Also, the appliance supports a number of security levels and kinds for data and transmissions. Implemented for security are standards such as SRTP and HTTPS alongside hardware encryptions methods. Additional protection is against attacks is provided by elements like blacklists, alerts, and fail2ban.

You can record calls using a built-in server. The good thing about any call recording, be it a conversation with a customer or another stake holder, is that it can be retrieved from a remote position via an internet-provided interface. The equipment also features a built-in call detail records capability that facilitates the monitoring of phone usage on the basis of parameters like line and date.

Calls are also handle in a more efficient manner. For example, call volume is resolved by call queuing. Similarly, there’s the multi-language automatic attendant feature that receives incoming calls, usually helping handle caller concerns without always requiring a real human to pick up the phone.

Call forwarding and transfer are equally important elements of an IP PBX phone system for the office. These capabilities allow for the prompt response to an issue or notification via a linked telephone device that’s available.

It makes sense to acquire an office IP phone system, like the Grandstream PBX, because it increases the competitiveness of your business in more than one important ways.